We take privacy matters seriously. We are committed to respecting your concerns about privacy and respect your right to receive only communications that you wish to receive. We have used every effort to design our privacy policy so that it is compliant with Canadian laws and  regulations.

Other sites

Duchesnay is only responsible for the privacy statement and content of this Web site. We are not responsible for the privacy practices or the use of cookies on Web sites that you have accessed from this Web site and for any independent Web site that you may access through this Web site and we encourage you to review all third-party privacy policies prior to using third party websites or products or services.

Territorial status

This is a Canadian web site and is subject to laws of Canada. Duchesnay will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to this site, or property (including this site), or to others.

Your personal information may be stored in Québec (Canada). Where appropriate, Your personal information may be processed in any country where we have facilities or in which we engage third party service providers. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

Collection and Use of Personal information

If we need to collect personally identifiable information such as the name, sex, email, phone number, country, province, postal-code, if any medical specialty  from you to provide you, notably through the Medical Information Form, with a particular service, we will ask you to voluntarily supply us with the information we need, in order to obtain your consent, or as permitted or required by law. How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Policy.

Typically, we will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.

If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this Privacy Policy.

We may use your personal information and other information

(i) to provide you with the Services and to support your use of the Services;

(ii) to contact you relating to the Services and to notify about a product recall, as may be required by the regulatory authority;

(iii) to monitor and improve the Services, and to develop new products and services;

(iv) to conduct research and analysis related to our business and the Services;

(v) to respond to inquiries and other requests;

(vi) to provide you with information that we think may interest you, including in regards to the Services;

(vii) to investigate legal claims or comply with our legal obligations, notably the legal requirements to implement pharmacovigilance procedures to monitor adverse effects of marketed products, and to process product complaints. This also includes activities required to comply with regulatory requirements such as submitting reports to Health Canada/FDA and/or other relevant regulators.

(viii) to assess employment applications (when you apply notably through the career webpage and with the CV upload feature);

We may use your personal information for other purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.


This Web site does not collect personally identifiable information about you unless you voluntarily provide it to us. This means that we will not know your name, your e-mail address, or any other personally identifiable information just because you browse the web site.

Information Automatically Collected

We may employ browser cookies or similar technologies to identify the computer, mobile device, and record your preferences and other data. Generally-speaking, we use 1st and 3rd-party session and persistent cookies. The cookies set by us are called "1st-party cookies" and the cookies set by our third-party partners and service providers are called "3rd-party cookies."  Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential to make our Website work correctly, as they typically enable you to move around our Website and use our features. Persistent cookies remain on your device after you close your browser or until you manually delete it (for the former, how long the cookie remains on your device will depend on the duration or "lifetime" of the specific cookie and your browser settings). Persistent cookies help us recognize you as an existing user of our Website, so it’s easier and convenient to return to our Website or interact with our Services without signing in again. In addition, persistent cookies also help us recognize you when you view a resource belonging to our Website from another website or app (such as an advertisement) and help us record information about your web browsing habits during the lifetime of the persistent cookie. We use browser cookies or similar technologies to evaluate how our Services, devices or applications are used and to provide continuous improvement to our products, Services and applications, to make recommendations, and to complete transactions you request. With your consent, we may also use them to identify you for purposes such as managing your preferences, locating or profiling purposes. Cookies or similar technologies may be stored locally on mobile devices or on computer servers operated or controlled by our third-party service providers. In addition, when you visit our Website, our systems automatically collect your IP address and the type of browser that you use. We may employ third party service providers to place advertisements about our products, Services and applications on other websites. The use of cookies or other similar technologies by such third parties is governed by their privacy policies. You may limit the automatic collection of certain information on our Website by deciding no to activate the cookies using your browser options. Or through the cookies banner. Please be aware that disabling cookies may prevent you from using specific features on our Website.

Disclosure of information to third parties 

We do not permit the sale of personally identifiable information and will not use the information we receive for commercial purposes.

Although we try to avoid sharing your personal information with third parties where possible, we have set out below the instances in which such sharing may occur.

We may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our Services and products; (e) to protect our operations or those of any of our affiliates or subsidiaries; (f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.   

We also rely on third party service providers to perform a variety of services on our behalf. Please find below a list of our third-party service providers which may process your personal information:

  • Google Analytics for tracking purposes: click here to see the privacy policy
  • Mailchimp for the subscription to the newsletters : click here to see the privacy policy

If we provide your information to third party service providers, we take reasonable measures to ensure that the rules set forth in this Privacy Policy are complied with and these third parties provide sufficient guarantees to implement appropriate security measures. We also require that they only use your personal information for the limited purposes for which it is provided.  When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information. In some circumstances, we may permit our service providers to retain aggregated, anonymized or statistical information that does not identify you. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.

If we otherwise intend to disclose your personal information to a third party, we will identify that third party and the purpose for the disclosure, and obtain your consent.

Retention of Personal Information

We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. If you would like further information regarding the periods for which your personal information will be retained, please contact us as set forth in the “Contact Us” section below.

Information Security

We have implemented physical, organizational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.

Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below. If we learn of a security breach involving your personal information, we will inform you and the relevant authorities of the occurrence of the breach as required under applicable law.

Rights Regarding Your Personal Information

Under certain circumstances, You may make a written request to review any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required by law. You may also challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. You may also withdraw your consent to the disclosure or use of personal information collected.

If applicable, you may have the right to request information about the use of any automated decision system and the impact they may have on you.

To exercise any of these rights, please contact us as set forth in the “Contact Us” section below. Please note that we may require that you provide appropriate identification to fulfill your request. Any such identifying information will be used only for this purpose.


Duchesnay takes your rights regarding privacy matters to heart. In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Contact Us

All comments, questions, concerns, requests or complaints regarding your personal information or our privacy practices (including with respect to any service providers outside of your country of residence) should be sent to: This email address is being protected from spambots. You need JavaScript enabled to view it.